FAQs

What is Lunaris, and what makes it different?

Lunaris is a South African online lifestyle store curating trend-forward fashion, accessories, and affordable tech for shoppers aged 18–35. We focus on style, value, and a mobile-first experience that mainstream marketplaces often overlook.

How long does delivery take?

Most orders arrive within 5–10 business days when fulfilled from local warehouses. For international suppliers, delivery can take up to 2–4 weeks. Each product page shows the estimated timeframe, and you’ll receive real-time tracking updates once your order ships.

What payment methods do you accept?

We offer secure local options, including PayFast, SnapScan, major debit/credit cards, and buy-now-pay-later services. All transactions are processed through encrypted South African payment gateways for your safety.

Can I return or exchange an item?

Yes. If your order arrives damaged or not as described, you can request a return within 7 days of delivery. Follow the instructions in your order confirmation email or contact us via WhatsApp Business for a prepaid return label and fast resolution.

Do you hold stock, or is everything dropshipped?

Lunaris starts with a dropshipping model, which keeps prices low and product variety high. For best-selling items, we’re gradually adding local stocking to speed up delivery and reduce shipping costs.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Still have questions? Chat with us on WhatsApp +27 60 893 5993 or email support@lunaristore.com